Frequently Asked Questions
How do I order?
- E-mail: If you have detailed questions, this is BY FAR the best way to order.
Please open the form and fill in your imformation (especially the phone number) and best time to contact you. We will call you to get your credit card info.
- Phone: Give us a call, we'd love to help you.
Please open the form, print it out and have it handy when you give us a call.
- Fax: We'll be checking our fax 24/7.
Please open the form, print it out, and fax it over to us.
Shipping
General
- All Pricing is in U.S. Dollars. (USD)
- We accept Cash, Visa or Mastercard.
- For components, we will process your credit card and ship when the order is complete.
- For framesets and complete bikes a 50% deposit is required at time of order (NON-REFUNDABLE).
- California residents are subject to state sales tax.
- You will be responsible for all shipping costs, insurance, and duties or tariffs.
- Prices and specifications are subject to change.
Wholesale
- We sell wholesale to established bicycle shops only.
- Shops MUST have trade references, business licence, & store front.
- Sorry we do not offer shop employee discounts.
- We insist on dealing with the shop owner or general manager only.
Custom Work
- We will custom anodize parts.
- Frames can be ordered custom plated.
- Frames can be ordered custom painted.
- We can custom design and make parts for you.
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